Privacy policy
Last updated October 9, 2026
Renoquo (renoquo.ca) is operated by Johannes Anhalt in Mississauga, Ontario. This policy explains, in plain language, what information we collect when you use Renoquo, why, who sees it, and the choices you have. We follow Canada's private-sector privacy law (PIPEDA).
What we collect
- Your contact details: name, email, phone number and postal code.
- Your project: the type of work, your answers in the request form, your description, and any photos or files you upload.
- Project activity: quotes, visit times, questions and messages, your decision on a quote, and any review you choose to leave.
- If you create an account: your email and a securely stored login, so you can sign in.
We don't use advertising trackers, and we don't sell or rent your information to anyone.
How we use it
- To send your request to the one RenoPro (the independent contractor) who covers your area and type of work, so they can quote it.
- To send you emails about your project: your confirmation, quotes, visit times, messages, reminders and a review request when the job is done.
- To keep a record of each project, which helps us resolve questions and keep our service fair for everyone.
- To improve Renoquo, for example by understanding which kinds of projects we receive.
Who sees your information
- Your RenoPro: the contractor assigned to your project sees your contact details, project details and photos. If your project is reassigned, the new RenoPro sees them instead.
- Renoquo: Johannes Anhalt, to run and support the service.
- Service providers we use to run the website: Supabase (database and file storage), Render (website hosting), Resend (email delivery) and Cloudflare (domain and network). They only process your information to provide their service to us, and they may store or process it outside Canada, including in the United States, where it may be subject to local law.
- The public, for reviews only: if you leave a review, we publish your rating and written review with the type of job and the month. We never publish your name or contact details.
- We may also disclose information if the law requires it.
Emails
When you submit a request, you agree to receive emails about that project. We don't send marketing newsletters. If we ever do, we'll ask for your consent first and every message will include a way to unsubscribe.
Private project links
Your emails contain a private link to your project page, which works without a password. Please don't forward it. If you think a link was shared by mistake, email us and we'll replace it.
How long we keep it
We keep project records for as long as we need them to provide the service and to meet legal, tax and accounting obligations. You can ask us to delete your information at any time, and we will delete everything we aren't required to keep.
Your choices and rights
You can ask to see the information we hold about you, ask us to correct it, or withdraw your consent (which may mean we can't continue with your project). Email service@renoquo.ca and we'll respond within 30 days. If you're not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.
Contact
Privacy questions: Johannes Anhalt, service@renoquo.ca, Mississauga, Ontario.
Changes
If we change how we handle your information, we'll update this page and the date at the top.